Frequently Asked Questions
Kindly review this section of our website if you are interested in using any of our services and require further clarification on how we operate. It provides essential information about our process, policies, and what you can expect when working with us. We want to ensure you have all the details you need before making any commitments.
What is included in your wedding packages?
Our wedding packages vary, but they typically include a set number of hours of coverage, a lead photographer, edited digital images, and an online gallery. Some packages offer additional options like a second photographer, a creative director, engagement sessions, and printed albums. Please refer to our Rate Card for details on each package.
How far in advance should we book?
We recommend booking as soon as you have a confirmed wedding date to secure availability, especially during peak wedding seasons. Many clients book 6-12 months in advance.
Do you work with a second photographer or assistant?
A second photographer or assistant can be included depending on the package you choose. For large weddings with more than 120 guests, we recommend a second photographer for additional coverage.
How long will it take to receive our photos?
Our standard delivery time for wedding photos is usually 4-6 weeks. We prioritize quality, so we take the time to edit each image carefully. We’ll keep you updated on the progress and may share a few sneak peeks shortly after the wedding.
How many hours of coverage do we need?
This depends on the type of coverage you want. Typically, we suggest 8-10 hours for a full-day wedding, covering everything from getting ready to the reception. We’ll work with you to tailor coverage to your needs.
Will we have a consultation before the wedding?
Yes, we offer a pre-wedding consultation (often via Zoom) to go over your timeline, preferences, and any specific shots you want. This helps us align with your vision and ensures everything is set for your big day.
Do you offer engagement sessions?
Yes, we offer engagement sessions as an add-on or as part of select packages. Engagement sessions are a great way for us to get to know each other before the wedding day and for you to get comfortable in front of the camera.
Do you require a deposit?
Yes, we require a 50% non-refundable booking fee to secure your date. The remaining balance is typically due closer to the wedding date. The booking fee ensures our commitment to you on that date.
What happens if you’re unable to make it on the wedding day?
In the unlikely event that we’re unable to attend due to an emergency, we have a network of trusted professional photographers who can step in. Our priority is ensuring your day is covered beautifully, no matter what.
Can we request specific shots?
Absolutely! We encourage couples to share any specific shots or moments they have in mind. You’ll have the chance to discuss this with us during your pre-wedding consultation, and we’ll make sure to capture those special details.
How do I book?
Please choose a package from our Rate Card that best suits your event and complete our Contact/Inquiry form with all relevant information to request an invoice for booking. You’re welcome to call or WhatsApp any of our contact numbers for assistance or further clarity. Kindly review our Terms & Conditions before making a commitment, as booking confirms acceptance of our contract.
After booking, we’ll send a questionnaire for the details of your special day. A photographer and, if included in your package, a Creative Director, will be assigned to your event, and we’ll arrange a pre-production meeting (via Zoom) to plan every detail. We’re excited to be part of your big day—cheers!
Can we meet the photographer before booking?
Yes, we encourage meeting beforehand, either in person or virtually, to answer any questions, get to know each other, and ensure we’re a great fit for your wedding vision.
How do you handle travel and accommodation for destination weddings?
We love capturing destination weddings! Travel and accommodation expenses will be discussed during the consultation and added to your package cost. We’ll coordinate with you to make sure everything is seamless.
Do you offer albums or prints?
Yes, we offer a range of print products, including custom-designed albums and framed prints. These can be added to your package or ordered after you receive your photos.
Can family and friends take photos during the wedding?
Yes, but we ask that guests be mindful during key moments so they don’t obstruct the professional shots. Some couples choose an “unplugged” ceremony to allow us to capture the day without distraction.
Do you edit all the photos?
Yes, all delivered photos are professionally edited to match our style and quality. Our editing includes color correction, exposure adjustments, and minor retouching where needed.
Who will shoot my event?
Theyo Studios is a team of skilled and creative photographers specializing in weddings and event photography. When our Lead Photographer arrives at your event in our uniform, you can be confident they are fully equipped to capture stunning photos that reflect the quality and style seen in our portfolio.
What is your cancellation policy?
We sincerely hope clients don’t need to cancel their bookings, but if it becomes necessary, please note that the booking fee—50% of the chosen package—will be non-refundable. For more details, kindly request a copy of our contract.
How many photographers will be at the event?
The coverage provided will depend on the package you choose. However, if you’re expecting more than 120 guests, we strongly recommend adding an additional photographer from our team. This extra support helps relieve the primary photographer and allows us to create a richer, more complete story for your wedding gallery.
You may also choose to include a creative director from our team, whose sole purpose is to keep you picture-ready throughout the event. The creative director will coordinate with your planners, family, and other photographers to ensure the day’s activities flow smoothly and on schedule.