Refund and Returns Policy

PAYMENT TERMS

The Client agrees to pay a non-refundable amount as fees for the wedding(s) coverage. This service includes all softcopies (on a pen drive) and a 6-month online gallery (on Google Drive) of both pictures (in JPEG) and/or videos (in MP4) captured on the stipulated date(s).
Additional charges, including but not limited to travel expenses, accommodation, food, and overtime fees, will be discussed and agreed upon by both parties prior to the event, if applicable.
If the Client fails to make the full payment by the due date, the Photographer reserves the right to withhold services until payment is received in full.
The balance of payments may be extended until after the wedding date but photos and/or videos of the wedding(s) will not be delivered unless payments due have been paid in full. Payments for additional services are due upon ordering those services.

SERVICES PROVIDED

The Photographer agrees to provide wedding photography and/or videography services to the Client on the specified event date and will make reasonable efforts to capture high-quality images that document the wedding day(s).
The Photographer will retouch and digitally manipulate photos/videos according to his/her own discretion. Any retouching and digital manipulation is requested by the Client may be subject to an extra charge at the discretion of the Photographer.
The Photographer will arrive at the event venue at least 30 minutes before the agreed-upon time and will provide services for the duration specified in the package chosen by the Client.
The Client understands and agrees that the Photographer’s professional judgment will be used to determine the style, content, and selection of photographs.
All reorders shall be treated as an extension of this contract and no responsibility for errors on the client’s side will be accepted.
Any complaints should first be raised by the Client to the Photographer within 14 days of the receipt of the images.
Edited and retouched photos and/or video trailers are expected to be delivered to the Client in less than 5 working days after the wedding while framed photos, photobooks, and other hardcopies may be delivered to the Client within 4 to 8 weeks after the wedding date.

COPYRIGHT AND USAGE

The Photographer retains full copyright ownership of all images taken during the event, including the right to make reproductions or edits for promotional purposes, portfolio use, display, or professional competition unless otherwise agreed by the parties involved.
The Client is granted a non-exclusive license to use the images for personal purposes, including sharing with friends and family, printing, and displaying at home. Commercial use of the images is strictly prohibited without the Photographer’s written consent.
The Client grants the Photographer the irrevocable and unrestricted right to use and publish images of the Client or event attendees for editorial, trade, advertising, or any other purpose and in any manner or medium.

CANCELLATION AND RESCHEDULING

In the event that the Client cancels this Contract before the wedding date, the non-refundable deposit will not be returned to the Client. Additionally, the Client will be responsible for any costs already incurred by the Photographer in preparation for the event. Wedding(s) that must be postponed to a later date will retain the deposit as long as the Photographer can re-schedule for the new date and time.
If the event is rescheduled to a mutually agreed-upon date, the Photographer will make reasonable efforts to accommodate the new date. If the Photographer is unavailable on the rescheduled date, the photographer holds the right to assign a team member or another photographer who is equally good to cover the Client’s wedding(s).
The due performance of this contract is subject to alteration or cancellation by either party owing to any cause beyond their control (Force of Majeure).

LIMITATION OF LIABILITY

The Photographer will make every effort to capture and deliver high-quality images. However, in the event of unforeseen circumstances or technical failures, the Photographer’s liability is limited to a refund of the amount paid by the Client.
The Photographer is not liable for any consequential or indirect damages that may arise from the performance or non-performance of this Contract.
The Photographer will not be solely responsible for the storage and maintenance of digital files but will keep digital files intact and available to the Client for at most 6 months from the date of the wedding.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.